Customer Testimonials
Excellent service as always.
Friendly staff
I highly recommend Robin Ma at Universal Toyota. I recently had the pleasure of working with him and I cannot praise him enough for the outstanding service he provided and continues to provide. Robin's professionalism, integrity, and dedication to providing an exceptional car-buying experience surpassed all my expectations. If you're looking for a sales consultant who will make your car shopping delightful and stress-free, Robin Ma is the one to trust at Universal Toyota!
I was very happy with my experience. The service advisor took time to listen to me, made me feel welcomed and I felt he made an effort to establish my business. Thank you!
Just want to say we are very pleased with all the help we’ve received from Mr. Andy. He went out of way to make sure we had a a good experience after spending 10 hours in purchasing a car at Universal Toyota. We did not get the vehicle we wanted and there was a big mixup of that particular vehicle, but still were able to get a very good price from the general manager, Mr. Soto. Thank you Andy for hanging in there with us throughout the day and making our experience comfortable, if not for you, we might have ...
I highly recommend getting a vehicle from Toyota. Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worried. I went in wanting a used car only to walk out with a 2023 vehicle. I never thought I could get a new vehicle. They helped me so much from explaining every single thing to me and how it works. You can tell these gentleman genuinely care and want to not just make a sale but to get you the right deal for your budget and lifestyle. I ...
I highly recommend getting a vehicle from Toyota. Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worried. I went in wanting a used car only to walk out with a 2023 vehicle. I never thought I could get a new vehicle. They helped me so much from explaining every single thing to me and how it works. You can tell these gentleman genuinely care and want to not just make a sale but to get you the right deal for your budget and lifestyle. I ...
I highly recommend getting a vehicle from Toyota. Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worried. I went in wanting a used car only to walk out with a 2023 vehicle. I never thought I could get a new vehicle. They helped me so much from explaining every single thing to me and how it works. You can tell these gentleman genuinely care and want to not just make a sale but to get you the right deal for your budget and lifestyle. I ...
DJ at Universal Toyota was a pleasure to work with and had outstanding customer service. He welcomed me with open arms and worked with me on a deal I felt comfortable with. I will be returning for future purchases.
Just bought a 2020 Jeep Grand Cherokee. Luis Gomez was great helped us every step of the way. He made sure we found what we wanted and what was in our budget. Highly recommend
Went in to buy a truck for myself and family. I wanted something that my family can enjoy when we go camping. I showed up on the lot and Quintin was super nice to me. He listened to my needs and wants and found me the perfect truck. He made everything quick as possible and honestly gave me one of the best experiences I could have. Thank you again Quintin you are amazing !!!
Excellent service all around, thanks to Quentin and Daniel O especially of Universal Toyota, San Antonio
Shirley Robinson was the best help and great advocate to get us the deal we needed. She contacted me and we did everything over text and calls to seal a deal that best suited my needs. I showed up to sign paperwork and drove away without all the back and forth hassle. We had worked with three other dealerships before Shirley contacted us. She was by far the most personable and willing to work for us to get what we wanted at the payments we wanted. No run around. Thank you, Shirley!
Universal Toyota is the only place I'll buy my Toyotas! I've had (4) Rav4s, (2) Camrys, and a Sienna. I have puchased two Toyotas with the help of their best sales rep: Spencer Chapman in the last 4 months. Spencer listens to you carefully and happily assists in any way possible. With interest rates up, car prices up, and low supply, you need someone who will take the time to help you identify a great vehicle for your needs and work thru any challenges you may face such as negative equity in a trade. Car buying has changed a lot ...
I had such a great experience with buying a vehicle from Universal Toyota. The sales associate DJ was a great help and did a great job!
Thanks to our Sales Professional, SPENCER CHAPMAN, he assisted us in purchasing our 1st Toyota Highlander yesterday. My husband and I had the most pleasant experience purchasing our car. Very informative, professional, and patient with us while we made our decision. The same goes to our Finance Manager JOSE DE LA GARZA. We are very appreciative of both of these professionals for their expertise. They both found us the best deal at the best price and rate they could find us. Many thanks!
I am putting 5 star review because I was speaking with Que he helped me process my 2020 jeep wrangler unlimited I’ve been wanting for awhile , very straight forward and quick. very satisfied of his service if I had to recommend a friend to either get or finance a vehicle I definitely would recommend Que.
Always getting treated like family. Been referring my friends and family to DJ David Joiner and he never disappoints. Gotta go see him
AWESOME SELLER WE NEED MORE SELLERS LIKE THEM HERE IN TOWN A+++++++++++++PLUSSSSSSS QUALITY SERVICE VERY QUICK RESPONSE UNIVERSAL TOYOTA WENT THE EXTRA MILE MR. JOEL EVEN DELIVERD THE WIFE'S CAR HOME WILL RECOMMEND FROM SALES PERSONS TO FINANCING PERSONNEL MADE YOU FEEL AT HOME ESPECIALLY BEEN A RED MCCOMBS COMPANY HE REALLY APPRECIATE IT TREATED CUSTOMERS LIKE FAMILY
(Translated by Google) A good place to buy a car..their prices are reasonable (Original) مكان مناسب لشراء سيارة.. أسعارهم مناسبة
I worked with Matthew Martinez and bought a car this past January. Matthew was very helpful in finding what I was looking for when inventory was low. I would recommend using Matthew to find a new or used car.
Just sharing the great experience we had working with California Mike on the lease of a 4Runner. Very personable, friendly, and genueinly cares about his customers. Easy to work with. I highly recommend. Larry & Emma
Great Job! Very fast and efficient!
Efficient and helpful along with knowledge of the vehicle
My review is for the used dealership at Universal Toyota. We worked with Ezekiel Quiroz (Zeke) and he was so efficient and kind. He worked with us to help find the right car for my in laws. This was the easiest purchase of a car at a dealership that I have ever experienced. And the used Rav4 is absolutely beautiful. I trust Toyota. This was my first experience with Universal and I highly recommend them.
Excellent service, Universal Toyota #1
I would like to say thanks to Jemery and Quintin they did awesome job getting me the vehicle I need! Appreciate everything and even extended there time to help me through the process... I'm so Happy that I got my new Toyota 4Runner. Best Sales Men ever!!..
Andy, Syed and Jose made my first car buying experience the most amazing experience I have had and I don't think anything will top it! They were willing to put me first in all decisions that were made and always made sure I had the best deal possible before I purchased my new car! I would work with all of them again in a heartbeat! Thank you guys so so much!
I like the fact that appointments can be made and followed pretty well for service.
I recently bought a 2023 Supra MT Universal Toyota made the process easy and seamless! They had great customer service and curtesy. They were transparent with me regarding the delivery date and accommodated my schedule even though I am 4 hours away! The sales Rep Robert Perez, his Manager Michael Chambers, and their finance Manager Jose De La Garza took great care of my wife and I. They were very open and forthcoming regarding the details and pricing of my purchase. I also felt like my requested trade in amount and monthly payments were exceptionally met. We also thought there was a ...
I recently bought a 2023 Supra MT Universal Toyota made the process easy and seamless! They had great customer service and curtesy. They were transparent with me regarding the delivery date and accommodated my schedule even though I am 4 hours away! The sales Rep Robert Perez, his Manager Michael Chambers, and their finance Manager Jose De La Garza took great care of my wife and I. They were very open and forthcoming regarding the details and pricing of my purchase. I also felt like my requested trade in amount and monthly payments were exceptionally met. We also thought there was a ...
This is my second review for service done a different car of mine, and the service was once again excellent. No doubt I will seek out Mark the next time I have service at Universal Toyota.
I have used the service department routinely for years at Universal. From my experience it has ranged from good to poor, I'm sure for a range of reasons. This was the best experience by far mainly for Mark. Definitely felt he was on top of things and thanks to him and the service department as a whole, I was out the door in no time and well informed on the services performed.
I am so glad to have gone in to get my car serviced. Since I had the extended warranty, my bill was so very low as low as $100 which this could have been a work order that would have cost me (the customer)
I am so glad to have gone in to get my car serviced.
A great place to have your Toyota vehicle maintenances. They do thorough inspections more so than the top dealerships in the city. They helped me with a problem I was having with the vehicle since purchasing and gave excellent customer service.
I'd like to inform you that your service department is by far the best service i've ever recieved. I took my 2019 Toyota Camry in for a transmission flush, change the drive belt, and asked them to honestly give me a brakes opinion. Im a very busy individual so i requested that if at all possible would there be any way i could get my car back asap like the next day. Justin Randow really took his service the extra mile. At 7am i dropped my car off. By 8:30am he called to inform me that my brakes are ...
This was the second Toyota dealership that we visited and just WOW. Incredible experience from start to finish. Our salesman Syed was so helpful and understanding of our needs he was able to get us exactly what we wanted. We are so grateful to have met and worked with such a wonderful person. Getting a new car can be such a daunting task but thanks to Syed it was a stress-free process. We can now say that we are much more knowledgeable and completely satisfied with our recent purchase. We are highly pleased with the outstanding service we received. Huge ...
I'd like to inform you that your service department is by far the best service i've ever recieved. I took my 2019 Toyota Camry in for a transmission flush, change the drive belt, and asked them to honestly give me a brakes opinion. Im a very busy individual so i requested that if at all possible would there be any way i could get my car back asap like the next day. Justin Randow really took his service the extra mile. At 7am i dropped my car off. By 8:30am he called to inform me that my brakes are ...
Jesse Trevino was courteous, professional, and knowledgeable. We are grateful for the exceptional customer service he has consistently provided when we take our vehicles to be serviced. While we don't live near the dealership, we only visit Universal Toyota because of Mr. Trevino's attentiveness and his prompt attention.
Universal Toyota always treats us well
While purchasing my new vehicle I had the pleasure of working with Robin Ma. 10/10 recommend. the staff is friendly, fast and worked hard to get me a good deal. Even after Purchase respond time to any questions I have had, has been very fast and all communication has been pleasant! He got us for a test drive and all paperwork done in a timely manner! was not an all-day process. Will go back for any further deals.
Felix team are just an awesome team to enjoy my services. I like to continue and share this experience with others. Thank them for what all they do for Toyota customers.
Excellent as usual
OUTSTANDING-start to finish! Jared was completely transparent and communicated through the process!! We've bought numerous vehicles around San Antonio for 20+ years and this was by far the best experience!! Highly recommend going to see Jared to buy your next vehicle!!
We purchased a 2022 4 -Runner and have been very happy so far. Being brand new, we have been taken full advantage of our service agreements. We make appointments and we insist on only having Jose Martinez Gara take care of us. Jose is outstanding. From greeting us, going over what maintenance will be performed and then providing a full description of what was completed. He is professional and trust worthy. I recommend Jose G. to be your advisor. Tom & Jill Zibelin
Julian is the best very supportive very knowledgeable and a professional salesman this is my 2nd vehicle i purchased through Julian and both times were smooth and easy
There car's, trucks are One of the best you can own, they last forever, you pay for what you get , I wouldn't trade my Toyota for anything else, right now there prices, rebates are very hot , if you're looking to buy this is your place for a long lasting time you car or truck will have
Syed is the guy, I was treated very professional and courteous. I'm 75 and never had this experience in my life, go and ask for Syed , say hello to Kevin browning and Adam soto, Ask for Syed Kazmi, my salesman , best in business
OUTSTANDING!!!! Thank you, Justin and Casey!!! You guys are THE BEST!! I'M your new loyal customer! Many thanks!
Great experience. Everyone at the dealership was very professional and friendly. Highly recommend in all aspects of doing business. Thanks
Spencer Chapman was great! We made the deal happened over the phone. I drove in from Victoria, signed all paperwork, and was out within an hour. Everything went smoothly. Definitely will be referring family and friends.
They always give an accurate price and accurate wait time when I am servicing my vehicle. Allows me to plan the rest of my day. Much appreciated. They also managed to take care of a recall in the same visit. Great service.
Very friendly and informative staff in the service department. I haven’t dealt with the sales department so my opinion is limited in scope.
Purchased this Camry from Noah Otero. He made the process so easy for me. I was at work while he was working on my trade, my credit check and all the other paperwork. When I went to pick up the car, everyone at the dealership was so nice and helpful. Will definitely be referring family and friends here when they need a vehicle. Thanks so much to everyone who made this happen for me...
Eloy was a great man and great help if ur looking for a car he’s the man 🤙🏽🤙🏽🤙🏽
Jared Hopper did such a wonderful job providing my husband and I with 100% transparency, communication and excellent customer service! 10/10 recommend him as a sales representative!
So excited I was able to purchase a new Toyota Venza!
Great service by great staff
Our experience with Universal Toyota was FLAWLESS! We worked with Syed and he was INCREDIBLE! He listened to everything we wanted in a vehicle, including the price we were comfortable paying, and was able to meet every single criteria. He worked quickly, communicated with us clearly, and delivered on everything he said he would - there were no surprises when we got to the finance office. Syed went above and beyond to make it possible for me to drive away in a gorgeous 2023 Rav4! We have been customers at other Toyota dealerships in the area in the past but we ...
I went there to have my 2021 Toyota 4 Runner serviced and Jacqueline on the service department did a very and most professional, courteous, respectful and knowledgeable towards the client.She told me that it will take an hour and 45 minutes to complete the service which is oil change , tire rotations and wheel alignment. While waiting on the service room, she comes to you to keep me updated. She has my outmost confidence and respect when it comes to servicing my vehicle. Some of those guys in the service reception needs to learn more from her instead of goofing around. Jacqueline I ...
Whoever is in charge of this individual that helped me today, please let him know that I’ve been to many different dealerships and no one had more knowledge and tech advice about my new Toyota Tundra than this guy. He’s actually a sales men but he’s the first sales man that knew about every single button and knob in my new Tundra. Not a lot of individuals know what exactly certain buttons do, but this guy did his homework and helped me download apps and showed me how to understand my trucks ability! Please let SAWYER DILLON ...
Candy is the best sales person we have bought five vehicles from him we highly recommend him we give him and AAA
I purchased a Tundra from Universal back in 2000 when they first came out. After several years of driving sedans, I decided I wanted to go back to a truck. I bought a new 2023 Tacoma and had a great experience. Syed Kazmi made the process easy, and explained how everything worked on the truck. Finance was an easy process, too. The service was wonderful in 2000, and just as wonderful in 2023. Ask for Syed and won't go wrong.
Sawyer was the best! He worked with me no matter if i couldnt get a new car he found me a hyundai santa fe se sports just like a rav and had everything on our list including heated seats,lumbar support and more! I told him i wouldnt take 17,000 for my 21 corolla and he went up to 18,000! He also worked with me to try to get $0 down but we werent able to however he got me $500 down instead of $1000! I figured out why he wanted the car gone because he was right it had been sitting on their lot since 9/15/22 ...
Syed Kazmi is your man to go! Perfect trade value and perfect deal! My dream car! Happy customer! Thanks Syed and Universal Toyota! Totally amazing 😍
Hands down! Syed Kazmi is the best salesman I have ever met!! He got me exactly what I wanted, great salesman, honest and straight forward, highly highly recommended!!! Go for Syed Who is top salesman at this entire dealership
I bought a 2023 RAV4 here. I had the best experience ever! Richard was my salesman and he was wonderful, as was Robert. There was no pressure put on me. They were just great! Jesse was my financial fellow…he explained everything in detail. Very knowledgeable and friendly! Everyone I have come in contact with at Universal Toyota has been excellent and so personable. I’m very pleased with my vehicle and with Universal Toyota!
I would like to say a BIG thank you to Syed and Ruben for making our car buying experience AMAZING! The day before we met we walked out of Alamo Toyota because of their obvious blatant, deceitful business practices. My husband and I were emotionally exhausted! I decided to call Universal Toyota and Syed answered after I explained what had happened the day before he invited us to visit. Much to our surprise he enlisted the help of a manager, Ruben to make the process seamless. Both gentlemen were friendly, helpful and patient. We found a Rav 4 we loved that ...
Thank you California Mike at Universal Toyota for helping my mom Milagros Negron get into her new vehicle!!! You made her feel welcome and super special!!! I will definitely refer to you anyone I know who’s looking for a new vehicle. Total five star service!!!
I can thank Universal Toyota enough. Jared was respectful and kind right of the bat. He did everything to help me and got me into the car I wanted. The whole Team was Awesome!! Thank you so much!!
Great Experience buying my first tundra. Jared was pleasant and walked us through the process easily. I recommend this buying experience.
I do not handle car issues well. I love Toyota and purchased a 2022 Venza hybrid for this reason. Note: If you’all purchase a hybrid vehicle with a 14.5 gallon tank and every time it tells you to refuel you fill up at 12.8 gallons. Do not believe you have a couple gallons left! I asked for the manager this morning and SHE (I forgot her name) truly helped me with my “non-issue”. Thank you for the excellent managerial service! This anxious car customer appreciates it!
Everything when will in and out in less then one hour
The technicians @ Toyota were very open and honest with me, and they kept me up to speed on repairs every step of the Way.
Jared was so awesome! Me and my husband knew we were getting him a new truck going in and he was so helpful. Never pushy just wanted to make sure we were taken care of and listened to our wants and needs. We ended up trading in my SUV for a new 4Runner the same day. Highly recommend Universal Toyota, Jared and Jesse! Top notch guys!
Jared was great and if you want to new vehicle, do yourself a favor and come ask for him.
Jared and Trey took great care of me!