Customer Testimonials
My Experience at Universal Toyota was Excellent, Jesse Monrreal was Amazing & went above and beyond , He was very kind Patient & worked magic to get me exactly what I wanted.
Never had a problem until my tires went flat Bought their road hazard protection for the tires second time I have to sit and wait 4+ hours to change one tire. Their appointment system seems like a good initiative but poor judgment as the waiting times are ridiculous.
My salesman Syed was the best . He made sure our process was as smooth as possible .I’ve bought cars other places and took all day to complete the sale. But here everything went perfect . Syed got us exactly what we wanted . I’ve never had a better experience buying a car . I came to do a test drive and left with My dream car 😀😀😀😀
My 4 Runner only goes to Universal Toyota for service. Great customer service, which is very rare today. Competitive pricing for any maintenance work done and… I trust them with my vehicle.
Very thorough, informative, and professional service.
Great customer service.
FANTASTIC SERVICE!
Excelente servicio y atención al cliente en la compra de nuestra 4runner que nos vendió Jesse Monrreal.
The level of professionalism, attentiveness was amazing. Our salesman Sawyer had awesome patience with our 2 year old son throughout the entire process. Sawyer took the time to give us updates on the vehicle we wanted. His willingness to work with us without any pressure made the whole experience wonderful! I highly recommend Sawyer and Universal Toyota for vehicle purchases!!
Syed Kazmi was an amazing person to work with and made my car buying experience the best he possibly could. I would definitely recommend Syed for all your car buying needs!
Hands down! One of the BEST and EASY experience in buying our New Tacoma from what a fine gentleman Syed Kazmi. If you ever need for an honest, upfront and friendly salesperson, please ask for Syed at this dealership. We love our new Truck and will come back again.
I have been going to universal for years and they never disappoint. Their service department is they best! I can take my vehicles to any dealer. But I choose to continue with universal Toyota. The staff are very professional, full of knowledge and Super friendly. They always take car of my needs.
Finally I received my favorite car! I want to appreciate Universal team and specially Syed Kazmi They stayed up to late evening and finalized all required documentation for me on same day. Syed kept me updated during past weeks about arrival date of the car and did a great job and support on delivery date for me and my family. Wish you all the best plus health and happiness.
Car sales rep Kaitlin is A-amazing! She helped me find my new car & it’s so much better than my imagined ‘dream car’ My family & I really like it. Thank you Kaitlin 😆
After going all around San Antonio and seeing nothing but scarce lot after lot and hardly anyone helpful Universal Toyota reached out to let us know that they had found the exact car we had been looking for. Most painless process I’ve ever experienced buying a car. Ask for Robin. He’s a legend.
Rocco was great. He was not pushy and made me feel welcome when I needed to reserve a car that was on its way in and when my car finally came. He was very easy to work with.
Buying our new car was an easy procedure. The staff worked together great. They did not make us wait understanding that our time was as valuable as their's. Sayd was very knowledgeable and kept us informed of car as they came available. Richard helped us when Sayd was busy.
Universal made the buying process so easy. Application was done online and Ernest Ayala was there waiting for me with keys in hand. It took me under an hour to fill out paperwork and drove out quickly enough. Very patient and professional.
Love my Toyota, California Mike and Universal Toyota car leasing! I’m happy for the security of scheduled service and the salesperson who keeps in touch with my needs. Leasing my second car and it’s so affordable! Who knew! Thanks for all your consideration for my needs👍
EVERYONE AT UNIVERSAL TOYOTA treats me with respect & COURTESY.
I had an amazing time, I had stopped by because I was looking to trade my car in, I ended up working with Jesse Monnreal and he was exceptional! I walked away happy with a 4Runner. When we ran into hiccups the whole department worked to make me a happy camper despite it being passed closing time I'm! I'm even debating trading in my other car! Definitely a repeat customer!
I worked with Sawyer when buying my 2021 Supra. He is very knowledgeable and showed me features I would have never known the car had!
The kindness of the sales people they have. Also the knowledge they know about their cars. It’s a people friendly environment n made the time go by fast. It’s our 2 nd vehicle we bought with in 3 mths. We r happy with the guilty. .
We live in the Rio Grande Valley and reached out to our local Toyota dealer about our interest in a Tacoma TRD Sport 4x4. We received a text informing us of lack of inventory. Decided to reach out to dealerships in San Antonio. We received a text from Universal Toyota informing us of their inventory. Mr Jesse Monrreal went above and beyond working with us during the weekend sending pictures and specifications that ended up being exactly what my husband wanted. He worked with us to get the process going and we could not be happier with our purchase. If ...
Picked up my Avalon on Monday and the repair didn't work. I called and left voicemails for the Service Advisor and the Service Director. They have both returned my calls and are working on getting my car back in the shop to get it repaired.
Great customer service, do recommend
Ernest Ayala did a great job finding us our new Toyota Camry. He was very well informed and explained our concerns. We will definitely go back to him for any new car purchases in the future.
The service guy and car rental girl were excellent.
The sales ppl are great and I love my new car. Thanks Roco and Nate
Excellent customer service from Sawyer. Our first new car in decades this C-HR really rocks! Great prices , easy to deal with we will certainly recommend Universal Toyota to our friends and family for their next new or used car!
I went to look at a car this morning and left with this beauty. Jesse Monrreal was nice, professional and took the time to make sure Iwas well informed about the car I was looking at. I will definitely be telling all my family and friends to go see him. Thanks again Jesse.
First met with Ruben Gomez the sales manager and had a wonderful introduction. He listened to my concerns and wants. Ruben then got me set up with Jesse Monrreal, who worked with me for at least five hours. Came in with a lot of baggage/bad credit from my previous car that I was trading in. Jesse took care of me, educated me, made me feel comfortable and ultimately supported whatever decision I made. At the end of the day I was able to get a vehicle I really liked and with a great interest with Anthony Rosario (the finance ...
I bought my new camry from here and the sales people are great, Thank you Roco, Nate and Adam. I Love you guys!!!!
We had a great experience buying from Universal Toyota! My advice- ask for Rocco, he listens to your needs in a car, is friendly, and doesn’t pressure you into buying but genuinely wants to help you find the right vehicle! We looked at both the suburban and sequoia and a large reason we went with the sequoia over the suburban was due to our experience with Rocco. He found exactly what we wanted and walked with us every step of the way in this crazy market right now. We love him so much, we’ve gone back to visit ...
I purchased a RAV4 couple of weeks ago, and I love my new babe. Robin was great, he walked me through all the amazing functions of the car. Highly recommend!
Just moving from Indiana less than a month ago I was overcome with joy at how quick and easy the process was. From start to finish the team at Universal Toyota crushed my expectations. Having worked in the business before I can assure you this place is as professional and courteous as they come.
First and foremost I would like to Thank Rocco Ponce for a smooth sale. His professional mannerism is well worth a salesman. Everyone we dealt with at e dealership we’re very courteous and had our best intentions in mind. The little time I spent there at the e dealership was well worth the time. Thank you to everyone who invested their time and efforts to get us taken care of and on our way. Smooth and quick sale to ensure we didn’t have to be there any longer than needed.
From start to finish this was by far the greatest car buying experience! We are working on our 8th Toyota so car buying is definitely not a new experience for us. When we arrived a young lady came outside with the warmest most enthusiastic welcome ever. I had already had arrangements with Ernest Ayala to purchase a Camry. He was so honest and so efficient that we breezed through all the necessary procedures without spending an entire day at the dealership. Nobody really likes the financial part of the transaction but Ohannes Komorian whom we had when we bought our ...
Would recommend…for the most part. My experience wasn’t as good as the last (last time I got a new car) but it was okay. I traded my car in and got some equity on my new car, but car wasn’t ready when promised and was not offered a loaner. I was offered to take the Corolla I just sold to them. I didn’t feel comfortable with doing that especially considering I was on a spare tire. Anyway, I am happy for the most part, it was mostly clean, but there was some hair and crud I ...
Friendly staff and no pressure on buying.
Outstanding customer service. Efficient but patient at the same time.
Prompt and quality service !
Best dealership in the San Antonio area!
Siempre muy atentos y amables!
Thank you Ty and Luis for your time and patience! We are in love with our Tundra 😍! #bestsalesman
Great service, employees make you feel like they know you for life and never push you to buy. Over all is a great place to buy a car
At Universal Toyota you are treated like family. They give you all the time you need to make up your mind and let the professional people show you all the ways they can save you money. To me it’s all about being honest and they were very honest with me. I was and l am very pleased. Thank you.
I have worked with Amanda Maxwell for a long time. Her attention to detail and professionalism is beyond reproach. I have never had any problem with service or scheduling my appointments. She takes the time to explain the things you need to know and make recommendations accordingly. She is what customer service should be.
The salesman Sawyer was great to deal with. He was very helpful in working on our trade value and locating the exact car we were looking for.
Great 5 Star customer service, as advertised! Candelario Suarez took wonderful care of us and got us the car we wanted with professionalism and friendliness we appreciated so much! We're proud new Toyota owners!
Customer service on express maintenance is bad no coffee for customer you make appointment and need still wait more 3 hours is my first time here but I don’t think I get here again
I didn’t buy a car but the whole experience was waaaaay better than any dealership that I’ve been to. Horace was incredibly pleasant to talk with. I will be updating this in the near future.
my Dad my sister my brother-in-law and nephew bought there cars here and now I'm buying mine I love it ❤
Nate Whitfield was the most helpful sales consultant. He went far and beyond on taking care of me. I will be coming back for my next car.
Great buying experience. Syed Kazmi was an outstanding salesman. This was a first car for my daughter and he was very thorough in explaining the process to her along the way. I’d definitely buy another vehicle there.
Got my car’s 40,000 mike check up as well as a few additional items that were needed: tire replacement, new cabin air filter. Shuttle service helped keep the day moving along. I greatly appreciate the piece of mind that comes with keeping my RAV 4 at its best. Thank you!
Let me just tell you guys. Jesse monrreal did an outstanding job in helping me get approved for a 2021 Toyota . The experience was much surpassed from my imagination that I thought was gonna be harder. But this guy right here is the man. Never gave up but always kept his cool even when I didn’t get approved for a Tacoma. But understand I had bad credit. And the whole hustle that Jesse has Is unreal and professional. We did my whole sale through text and very short phone calls since I was at work and not enough time to ...
A big thank you to Justin Randow and the Toyota team! Took my vehicle in just for a oil change and brought up the weird alignment issue I was having. The team appointed me to the service advisor Justin, in which they immediately took action on. Long story short my 2021 Toyota RAV4 XLE was encountering a steering wheel sensor issue in which then was resolved and is running perfectly. If you are having problems with your vehicle I HIGHLY recommend taking your vehicle into Universal Toyota! They will update you in a timely matter and try to get your vehicle ...
If you are in the market for a new (or used) Toyota... you need to come see this team and specifically go talk to Donald. Outstanding service from all... Donald went above and beyond to make me feel welcome and help me decide on what was the best investment for me.
Totally recommend Universal Toyota all the way. I have bought three vehicles from them and found their sales department responsive to my needs and honest. My current Toyota’s are over ten years old and their parts and service departments are awesome. The service department are the Best! They keep my vehicles running like new!
Service was quick and the rep was friendly.
Great experience, and got exactly what I wanted. My salesman Donald Wallenta and the finance team got me a great deal, and I couldn’t be happier. Would definitely recommend checking it out if you’re in the market for new or used.
I worked with Tony Franks, he was able to get me into the exact vehicle I wanted, he made the process way too simple and would definitely recommend asking for him when buying a car!
Tony Franks was my salesman and he was phenomenal! 10/10 recommend seeing him, he communicated exceptionally, went over and above, and just got me a better deal than I could have asked for!
6/17/2021- Ruben Gomez, Sales Manager & Jesse Monrreal, Sales Associate are the best!!! Ensure to ask for these guys! We added another Toyota to our family, 2021 Camry XSE! Ruben & Jesse made our day and the whole experience was great, quick, easy, hassle-free. Both very professional, tentative, listened to our needs, knowledgeable and excellent customer service. Good, honest men who are genuine and trustworthy, highly recommend:) We only shop Universal Toyota! 9/2/2020- As always exceptional service at Universal Toyota! AbIola (AB) was our sales rep, he went the extra mile to assist us, answering our questions, very friendly & prompt, ...
We have bought a few cars from Universal Toyota and couldn’t be more satisfied with the service. We were especially impressed with JR who works in the service department. He went out of his way to make sure we had our vehicle back quickly, it was accurately fixed, and accommodated all of our request above and beyond. The cashiers desk workers worked quick and we had great service. 5 stars and a big thanks to JR!!!
Always a great experience
Daniel was my car sales person. He was OUTSTANDING. I never felt pressured to buy a more expensive car at any point. He talked to me about my options and was very helpful along the way. When I went to finance, they helped me out a lot. They remembered from conversation that I was a teacher and found my a better rate because this bank gave discounts to educators. A great experience! They gave me the most from any other dealership for my trade in. The only thing I wish they would do is fix the AC in the preowned ...
we recently bought our new car from this location and we worked with the salesmen Axel and David. they were extremely professional and made the experience easy. they didn’t make us feel rushed or try to push us to commit to something we were not ready for. would definitely recommend these two
Contact mr Nate Whitfield he will treat you right and he is the BEST
Syed was excellent! He knew his business and he presented professionalism as well as great communication skills! His personal touch in who he is added so much to our experience! We love the entire dealership everyone was happy and professional! Highly recommend! We are extremely happy and the GM was personable and easy to speak to! All in all the communication at this dealership is top of the line! Happy to be back in a Toyota! Head over for your great experience and ask for Syed(10⭐️ )♥️
Immediately after arriving was greeted by Syed Kazmi (5⭐️), who made us feel welcome. He was very professional and respectful every step of the way, and explained everything clearly without ambiguity. Gave us enough choices to make an informed decision and to make a more than satisfactory deal. If you need a vehicle, he is the “go to guy”! Also, the general manager is very professional and pleasant, eager to please the customer. From now on I’m referring all my friends in need (or want) of a vehicle to them.
1000% recommend Universal Toyota! Just bought a 2020 RAV4 from Universal Toyota and had an amazing experience. Buying a car is never easy or a quick process but Universal Toyota made it a quick, easy and fun experience! Everyone I met provided me amazing customer service. Samantha Alvarado was so kind, friendly, fun and made my buying experience a blast with her energetic and fun personality. Noe, if I spelled that right, did everything to make sure I got into the car i liked and at the price point I needed to be and was so helpful. Yvette was my financing manager. ...
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