Customer Testimonials
My husband saw some vehicles for sale there, and even though it was over an hour drive he decided to give Universal Toyota a try. We are glad about that decision. They gave us a fair trade value on our car and made the transaction as seamless as possible. For the vehicles we were looking for, their prices were very competitive. A big personal shoutout to Quintin Jones in Preowned Sales and Luis Gomez in Finance for helping us out! They even overnighted some of our belongings that we forgot to grab out of our trade vehicle. Very considerate and ...
I highly recommend our sales associate Quintin Jones to help you get into your new or used vehicle. It started with a phone call that resulted with the purchase of a Tacoma. We love the truck. Thank you for the exceptional customer service.
(Translated by Google) Excellent customer service and very friendly, they answer all types of questions. (Original) Excelente atencion al cliente y muy amables resuelven todo tipo de pregunta
My wife and I stopped to take a look at buying a vehicle and Ryan Zuniga greeted us and helped us with the purchase of our used vehicle. Very polite, patient and helpful with the whole process. We hadn’t intended on buying a vehicle that day and probably wouldn’t have it had been another salesperson. Thank you Ryan for helping us out and I would recommend anyone looking for a new or used vehicle to go to Universal Toyota and ask for Ryan. He can definitely get you fixed up.
There service department is awesome. They have car rentals so you do not have to wait for your car to be fixed. The waiting area is nice as well.
Dear Horace, Syed, and the Universal Toyota Team, I'm writing to express my sincere gratitude for the exceptional service my husband and I received during our recent purchase at Universal Toyota. From the moment we stepped into your dealership, we felt welcomed and valued. Horace, your in-depth knowledge about the vehicles, particularly the 2019 Toyota Highlander XLE that we ended up purchasing, was truly impressive. Your patience, willingness to answer all our questions, and your easy-going attitude made the whole process not just seamless, but actually enjoyable. Shopping for a vehicle was made easy thanks to your approachable and helpful ...
As always Universal Toyota sales team delivers again for us . Ty Green was the associate that assisted us in our newly purchased 2024 Tundra his professionalism and quick responses to understanding what we were looking for helped us in our decision. Highly recommend Universal Toyota 👌
Great dealership we love working with Tony Franks this our 7th purchase from him he is great and also Caleb was helpful during our purchase the finance guys are really good too overall a great experience.
I had the privilege of working with salesperson jeremy. I have to say he is a very polite and respectful individual. He followed up with me, he worked very hard to get me a very good price. Some sales individuals are a little pushy but he was very respectful and assisted me a lot. If you're looking for a new car I would recommend that you go see Jeremy. Management should really appreciate him because he is truly an asset to that dealership. People with his demeanor will always go far in life because they are always respectful and ...
❤️
My wife and I recently visited Universal Toyota with the purpose of doing our RAV 4 Maintenance. While looking around the new cars my wife fell in love with the new Toyota Venza. Luckily for us we met Mr. Brandon Acosta who nicely showed us the vehicle and helped us get it. Mr. Acosta was superb and easily demonstrated his sale skills. He went and back and forth until we were able to trade our RAV 4 for a reasonable price and also purchase the Venza. I want to congratulate Mr. Acosta and also Universal Toyota for employing salespersons of Mr. Acosta ...
1st I want to say that I’ve read the reviews on here and I am surprised at how different mine and my husband’s experience was. We had the pleasure of working with David R when purchasing my husbands 2023 Tacoma limited. He was showed patience and understanding knowing we were just looking the 1st night. He asked what I drove and I said a 2023 Rebel, he jokingly stated he’d get me in a Tundra before we were done. We came back the next day and we made the deal for his Tacoma, I will say that from David, ...
Zeke Quiroz was awesome!!! Even before we met him face-to-face, he was reaching out by phone and text. His friendly voice and follow-up got us to your dealership. Mr. Quiroz went above and beyond, making our car purchase easy and pleasant even. Zeke Quiroz was both friendly and professional. I'd come back to buy a car from Mr. Quiroz.
Sawyer was super knowledgeable and provided amazing service. From the very beginning he consistently was there to go above and beyond my expectations. If you plan on purchasing a car, do yourself a favor and ask for Sawyer!
We just bought two vehicles from Universal Toyota, and had a great experience. Thank you Syed finance manager & Aliya for making the exploration and decision making process easy. I've purchased cars from around the country in the past but never from people, and dealers that pay so much attention to the little things - from the detailing of the car to the showroom ready to providing data and answers to questions without pressure of a sale. Syed is by far the easiest and most knowledgeable person to work with, I felt he had my best interests in mind, ...
This dealership itself has amazing customer service but we always come back to Luis Gomez, one of the salesman. We got all 4 of our cars from him, he definitely makes it happen and the best deal as well where both sides are happy. I’m grateful that I was able to purchase my 2024 Camry today with the help of Luis.
Luis Gómez was the best to work with. I was out of town when the process started and he made this so easy and comfortable. Answered any and all questions I had no matter how silly. If you’re looking to purchase see Luis!!! You won’t regret it!!
Bennie the service advisor was helpful in purchasing the part my toyota needed replacing and installing within the week.
Jacqueline S is a kind hearted friendly knowledgeable individual. I came in for a service and she provided me the best service I could ask for. Even though she is busy with staff she is taking time to check in on me. Amanda M is a wonderful individual who informs me of each maintenance. Universal Toyota cares about its customers. I appreciate the ladies who have helped me out. My car, Lucy, is always well taken care of. Thank you!
I had a pleasant experience here after going to numerous other dealerships. Andy was helpful, nice, and honest.
Ask for Q if you go up there he will get you right TRUST ME GOD IS GOOD 👍🏿 .This brother is professional
Ask for Andy....Awesome salesman and very knowledgeable
Fast service
I have used the service dept. many times. All of the employees have Always been Courteous, Respectful & in an Upbeat Mood. I Love that they keep you updated on the repair process & this last time they sent me before & after videos of the repairs. The shuttle van & Drivers are Great so you don't have to wait. I Love their comfortable, spacious waiting area if you decide to stay. Their work has always been of the Highest Quality & they are ALL on a "Mission" from beginning to end to get you IN & ...
We worked with Scott and he was so awesome! His manager was also very kind and helpful. As a woman buying a car alone and handling negotiations, it’s easy to feel intimidated but I felt respected and valued. Ask for Scott!
David Afalava our sales rep as well as the Finance personnel was awesome, made purchasing my Tundra very easy! So happy with my Tundra purchase! My experience with David and everyone who had a hand in my Tundra purchase is nothing less than top tier! Everything was straightforward, and time was respected. They are hands down THE BEST TEAM, and I can't imagine going anywhere else in the future! Thank you David!
New to this dealership, after having moved. WOW great service and they did not try to upsell me on $$$ of fixes. Aaron Gomez was the service person, he explained the process and reviewed the inspection. I will buy my next car at Universal. Glad, I went to this dealership.
While most of the time buying a new car can be difficult Mr. Dillon Sawyer made my process easy and pain less. Throughout the entire process he made sure to keep m in the loop with everything that was going on and did something most sales people never do he was honest from start to finish. I highly recommend if anyone goes to Universal toyota ask for Mr. Dillon Sawyer he will get you squared away.
Thank you to Andy for helping us find the perfect car. Awesome experience and young man!!!! Thank you for your service!
5/5 Anazing customer service, appreciate Quentin was a great help!
Second time purchasing a car from here, Luis Quinonez has been so helpful and has gone out of his way to get us the best price possible! Thank you!
Universal Toyota Trevor Browning has gotten in touch with me and has clarified what actually has gone on with our last payments. And we have to wait till they receive the titles, before they can issue our refunds. I am glad someone knew what was going on!
Trevor Browning from Universal Toyota has cleared the confusion and everything will be taken care of. We are now happy campers!
Purchased a vehicle from Marion Smith on yesterday. Wanted to give him a shout out. He was excellent, I recommend him to anyone who is seriously looking for a new Toyota. We purchased a RAV 4 with his assistance in 2022 and I told him I was thinking about a Tacoma, from the time I purchased the first vehicle till yesterday he was relentless. It took him a while locating the vehicle that gave me all the things I asked for but when he finally found the one it far exceeded my expectations. He helped me and when I was just about ...
Q and Gabriel from you use cars sells. Both of them help me find my dream truck it’s a 2021 Tacoma Trd both John Maines were very polite paid attention to what I wanted and they executed and they got me what I needed. I will always come back to them.
We are a Toyota family. We are loyal customers and have high expectations and standards. I can say Universal Toyota did not disappoint. I had a pleasant calming experience dealing with David A. in the used car dealership dept. Got the best trade in value and my grandson got the Ford F-150 Platinum truck he was wanting. Awesome Job David A! Also, had a high octane experience with Marion in the new vehicle dept. Marion, Thank you for taking my daughter Shelly and I to our prior commitment appointments while we finished up. Purchased a Toyota Tundra & RAV-4. I'...
Oh man they were amazing. Got me a great deal and some extras I wasn't expecting. You gotta stop in to see what they can do for you...and I BAD CREDIT!! They will work with you and have you drive off their lot within 3 hours!
My car would not start on Monday, I had it towed to Universal that afternoon it was running and fixed the next afternoon, thanks to Alex Hess and his service team.
Great customer service and excellent staff!
David Afalaba was our used car salesman. He did an amazing job! He answered all our questions and got the deal we were looking for. David was honest with the issues that came back on the F150 inspection. He kept us informed of the process in a timely manner. Huge shout out to David A!!
So grateful for my experience at Universal Toyota. I was greeted by Luis when I walked into the dealership and he was able to answer all my questions about my current vehicle and my specific situation. He helped me get into a new truck and remained very patient and professional throughout our whole encounter. Although it was one of their busiest days, he made me feel prioritized. He made sure to show me the vehicles that I was interested in and did not waste any time. He made a normally-stressful encounter a fun one.
Friendly, fast talkers. Played their game...went to check if the ticket was a winner. Nope, no winning ticket... I was given a scratcher. No luck with that either. Sorry, but I'm not interested in trading in my vehicle or buying another car right now. No pictures... this is a very busy location.
I had a great experience here buying my new tundra. They had the trim and exact model I wanted and were willing to well and deal over the phone before I came in because I live about 2 hours away. The sales person Scott, finance manager and entire team was pleasant, easy to talk to and helped get me where I needed to be to get into this beautiful truck. I would look at them again in the future for a vehicle as well.
I highly commend the excellent staff at Universal Toyota for many years of wonderful service. A special thanks to Jose R. Otero (Sales Manager) Harry Harizavi (Salesman) Jesse Monrreal (Finance Manager) for their expertise in getting me my 2023 Highlander. You made it happen 👍🏼. What a Great Team!!!🤩
Quentin jones has been an awesome salesman, greatly appreciate their generosity and leniency with the process
Hector and Quentin helped us buy our new 2023 Highlander XLE and we LOVE it, and we're definitely satisfied with the service we received! Even with our not so good credit, they were able to get us into a brand new car, for sure recommend!
(Translated by Google) We've made Universal Toyota our favorite car shopping place. The sales agent Juan Esquivel has been key to this. With his extensive experience, knowledge, kindness and professionalism, buying cars at Universal Toyota has been fabulous, including the financial agent Carrasco, very friendly, explains everything very clearly and easy to understand, a true professional. All this and more makes me recommend Universal Toyota 100%. (Original) Hemos hecho de Universal Toyota nuestro lugar de compra de autos favorita. El agente de ventas Juan Esquivel, ha sido clave para ello. Con su extenza experienza, conocimiento, amabilidad y profesionalismo, comprar autos ...
The greatest Salman Jeremy Lacey.
Robin was amazing to work with. He was very thorough with explaining the features of each vehicle and giving me the best recommendations for what I was looking for. Jose and Rocco were also great help when it came to the financial part. I would definitely recommend going here.
Want to thank Jacqueline Sprague (Service Department) for taking great care of me while having my Camry’s 30,000 mile service done. She kept me informed throughout the process and was very pleasant to speak with. Service was quick and I very much appreciated that. Jacqueline is definitely a great asset to the Universal Toyota service deployment.
My salesman Quintin Jones was the absolute best. Friendly, courteous and He found me the exact type of SUV I was looking for and was able to work a great deal with his manager. Mark Trevino in finance was very professional as well and explained everything in detail! I will definitely be going back to them for my next vehicle! If you’re looking for great a new or used vehicle, call and ask Quintin!!!
Excellent service department. Jose Martinez Garay, take care my appointment from the beginning to the end, definitely going back.
I worked with Robin Ma to trade in my old Honda Civic and upgrade to my Lunar Rock 2023 Rav4 and was very happy with the entire process. He was friendly and informative during every step of the way, making sure I stayed up-to-date on the order process timeline. Everyone I interacted with at the dealership was great to work with and I’d definitely purchase from them again.
My girlfriend went in at 9 am yesterday and didn't leave until 4pm.... She left with a vehicle!!!! She was driving a death trap Cadillac and she was saved; Luis Gomez worked so hard to get her into a vehicle, so hard! This guy has great determination! Then.... I went the next day to get her temporary tags and he got me into a vehicle in 3 hours!!!! He made magic and blessed us dearly 😁
Love my new Rav 4. Many thanks to Richard Garcia and Syed Kazmi for their expertise and professional manner.
My service advisor is always knowledgeable, friendly, and detail oriented! The dealership is very clean.
Excellent service as always.
Friendly staff
I highly recommend Robin Ma at Universal Toyota. I recently had the pleasure of working with him and I cannot praise him enough for the outstanding service he provided and continues to provide. Robin's professionalism, integrity, and dedication to providing an exceptional car-buying experience surpassed all my expectations. If you're looking for a sales consultant who will make your car shopping delightful and stress-free, Robin Ma is the one to trust at Universal Toyota!
I was very happy with my experience. The service advisor took time to listen to me, made me feel welcomed and I felt he made an effort to establish my business. Thank you!
Just want to say we are very pleased with all the help we’ve received from Mr. Andy. He went out of way to make sure we had a a good experience after spending 10 hours in purchasing a car at Universal Toyota. We did not get the vehicle we wanted and there was a big mixup of that particular vehicle, but still were able to get a very good price from the general manager, Mr. Soto. Thank you Andy for hanging in there with us throughout the day and making our experience comfortable, if not for you, we might have ...
I highly recommend getting a vehicle from Toyota. Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worried. I went in wanting a used car only to walk out with a 2023 vehicle. I never thought I could get a new vehicle. They helped me so much from explaining every single thing to me and how it works. You can tell these gentleman genuinely care and want to not just make a sale but to get you the right deal for your budget and lifestyle. I ...
I highly recommend getting a vehicle from Toyota. Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worried. I went in wanting a used car only to walk out with a 2023 vehicle. I never thought I could get a new vehicle. They helped me so much from explaining every single thing to me and how it works. You can tell these gentleman genuinely care and want to not just make a sale but to get you the right deal for your budget and lifestyle. I ...
I highly recommend getting a vehicle from Toyota. Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worried. I went in wanting a used car only to walk out with a 2023 vehicle. I never thought I could get a new vehicle. They helped me so much from explaining every single thing to me and how it works. You can tell these gentleman genuinely care and want to not just make a sale but to get you the right deal for your budget and lifestyle. I ...
DJ at Universal Toyota was a pleasure to work with and had outstanding customer service. He welcomed me with open arms and worked with me on a deal I felt comfortable with. I will be returning for future purchases.
Just bought a 2020 Jeep Grand Cherokee. Luis Gomez was great helped us every step of the way. He made sure we found what we wanted and what was in our budget. Highly recommend
Went in to buy a truck for myself and family. I wanted something that my family can enjoy when we go camping. I showed up on the lot and Quintin was super nice to me. He listened to my needs and wants and found me the perfect truck. He made everything quick as possible and honestly gave me one of the best experiences I could have. Thank you again Quintin you are amazing !!!
Excellent service all around, thanks to Quentin and Daniel O especially of Universal Toyota, San Antonio
Shirley Robinson was the best help and great advocate to get us the deal we needed. She contacted me and we did everything over text and calls to seal a deal that best suited my needs. I showed up to sign paperwork and drove away without all the back and forth hassle. We had worked with three other dealerships before Shirley contacted us. She was by far the most personable and willing to work for us to get what we wanted at the payments we wanted. No run around. Thank you, Shirley!
Universal Toyota is the only place I'll buy my Toyotas! I've had (4) Rav4s, (2) Camrys, and a Sienna. I have puchased two Toyotas with the help of their best sales rep: Spencer Chapman in the last 4 months. Spencer listens to you carefully and happily assists in any way possible. With interest rates up, car prices up, and low supply, you need someone who will take the time to help you identify a great vehicle for your needs and work thru any challenges you may face such as negative equity in a trade. Car buying has changed a lot ...
I had such a great experience with buying a vehicle from Universal Toyota. The sales associate DJ was a great help and did a great job!
Thanks to our Sales Professional, SPENCER CHAPMAN, he assisted us in purchasing our 1st Toyota Highlander yesterday. My husband and I had the most pleasant experience purchasing our car. Very informative, professional, and patient with us while we made our decision. The same goes to our Finance Manager JOSE DE LA GARZA. We are very appreciative of both of these professionals for their expertise. They both found us the best deal at the best price and rate they could find us. Many thanks!
I am putting 5 star review because I was speaking with Que he helped me process my 2020 jeep wrangler unlimited I’ve been wanting for awhile , very straight forward and quick. very satisfied of his service if I had to recommend a friend to either get or finance a vehicle I definitely would recommend Que.
Always getting treated like family. Been referring my friends and family to DJ David Joiner and he never disappoints. Gotta go see him
AWESOME SELLER WE NEED MORE SELLERS LIKE THEM HERE IN TOWN A+++++++++++++PLUSSSSSSS QUALITY SERVICE VERY QUICK RESPONSE UNIVERSAL TOYOTA WENT THE EXTRA MILE MR. JOEL EVEN DELIVERD THE WIFE'S CAR HOME WILL RECOMMEND FROM SALES PERSONS TO FINANCING PERSONNEL MADE YOU FEEL AT HOME ESPECIALLY BEEN A RED MCCOMBS COMPANY HE REALLY APPRECIATE IT TREATED CUSTOMERS LIKE FAMILY
(Translated by Google) A suitable place to buy a car. Their prices are reasonable (Original) مكان مناسب لشراء سيارة.. أسعارهم مناسبة
I worked with Matthew Martinez and bought a car this past January. Matthew was very helpful in finding what I was looking for when inventory was low. I would recommend using Matthew to find a new or used car.
Just sharing the great experience we had working with California Mike on the lease of a 4Runner. Very personable, friendly, and genueinly cares about his customers. Easy to work with. I highly recommend. Larry & Emma
Great Job! Very fast and efficient!
Efficient and helpful along with knowledge of the vehicle
My review is for the used dealership at Universal Toyota. We worked with Ezekiel Quiroz (Zeke) and he was so efficient and kind. He worked with us to help find the right car for my in laws. This was the easiest purchase of a car at a dealership that I have ever experienced. And the used Rav4 is absolutely beautiful. I trust Toyota. This was my first experience with Universal and I highly recommend them.
Excellent service, Universal Toyota #1